Walmart Money Card Wont Let Me Withdraw Money

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Robin of Elkridge, MD Verified Reviewer

Original review: Nov. 13, 2021

30 days and money has not been returned.. Green Dot Bank which owes Walmart MoneyCard has been giving us the run around about our direct deposit account.. Hacked proved no I.D. and withdrew all my money... Changing my phone # and e-mail address and no events were sent to me when these changes were made.

Stephanie of Hartwell, GA Verified Reviewer

Original review: Nov. 12, 2021

I've used this card for years. They have been wonderful. The app is great and I wouldn't use any other card. They handle any issue that may come up without a hitch. I would highly recommend this card and Walmart too.

Tareena (julia) of Sidney, OH Verified Reviewer

Original review: Nov. 10, 2021

Let people steal money out of my account and wont let me access the rest of my money. Says 3 weeks! Let them change all my account information and blames the pandemic for not having SECURE card. This is not a SECURE card and they will let people steal your money and do nothing. I live off SSI and they froze my account and stole money and I have no way to live! No money and they refuse to help!

Hidden of Bunnell, FL Verified Reviewer

Original review: Oct. 28, 2021

I used the money card for years without any issue. About 2 years ago Walmart became funny with the card. Use to be a $3k daily cash withdraw at the store. That went down to a 1000. Then they started limiting transactions and blocking internet purchases. Then they decided to block ATM withdraws. Then one time I was paying a bill and they blocked it. Had the lights turned off my car insurance canceled. Had to call the overseas help desk to get permission to use my funds. Took 30 days to get approval to use my money. Now every holiday season they block the card for purchases for any other store except Walmart stores... from October 18th until the first of March. So do yourself a favor. Go get a bank account at a real bank and avoid the nightmare of dealing with Walmart.

Ryan of Buckley, WA Verified Reviewer

Original review: Oct. 21, 2021

Okay, I can go into a long Karen about what happened to me, which I see has happened far too many times already. In my case their software is defective and it will not send the confirmation code to confirm my identity. I spent an hour on the phone and in a circular argument. Now, I could post a one star a thousand times and no one in corporate is going to care. Clearly. So, Walmart makes another billion, while you waste your time and raise your stress level. Well, STOP, I am going to offer a hint which will wake these companies up. It is THEIR product, they can service it. This is a great trick and it works.

Send them an invoice for your time. Be fair, be concise, put the date(s) and times you wasted trying to get a solution from a billion dollar company with a pathetic software system and low IQ reps, such as I endured. Whatever you make normally, this is what you bill for. In my case I am an engineer, so I am sending a bill for $85 an hour for the time I spent on the phone in a circular argument with reps who are absolutely not listening. Now, this invoice, professionally done and honest, will get noticed. Don't write your dribble in crayon on a napkin. I would throw this away too. Write a clear, legible, easy to follow invoice with times, dates, conversations, everything. Send this to their billing department. Then wait. Super fun. It may actually get paid. Wonderful, it is over. They paid for their product error. Send a positive review.

Now, if this does not get paid, and might even get a chuckle in finance, send a late notice, with interest. And wait. After a time, send one more. If after a good amount of time has passed, (6 months) ask for the legal department and explain to them you have an unpaid balance and you are going to sue them in small claims court. This is NOT frivolous. Corporations do this ALL the time for exactly the same reasons. Well why not you. Sending a professionally written notice of intent to file a lawsuit to a corporation's legal department, always gets read. Always. Do it. If enough invoices come in maybe these multi-billion dollar companies will wake up and realize maybe they should invest more money into their service, instead of a new yacht. Here's to the consumer being heard...

Ryan

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Robert of Cheraw, SC Verified Reviewer

Original review: Oct. 11, 2021

I purchased a Walmart money card, debit card on 10/11/21, I got home on my WiFi and tried to put the information in so that I could activate the card. Well after about 20 minutes I gave up and call the number on the card. I tried to talk to the first woman, couldn't really understand her, she put me through to another woman and the whole time she talked a rooster was crowing in the background. Long story short she said my card was already being used by someone else. I only had the card for less than a hour. Stay away from these cards. They canceled the card I have even though it was no good and said they would check on everything after I sent them proof, which I did. She said they would contact me within 5 days and give me a decision. I think I just lost $101 this evening in less than a hour.

Gee of Kalamazoo, MI Verified Reviewer

Original review: Sept. 8, 2021

After 2yrs of applying for SSDI, was approved, SSDI deposit made 9/01/21; Card was permanently restricted 9/01/21, told suspicious activity then told deposit was made by a "Small Business"... I guess the Social Security Agency is no longer a section of the US Federal government.. Was told can't issue me a check because accent permanently closed, Told SSA had to req money (SO VERY INCORRECT PER SSA).. Was told would return deposit in 5 Business days as of today... Told today not sure why deposit hasn't been returned to SSA, that I should be patient, I have called so many times that I'm now physically ill because of overwhelming frustration... No one will help, No one knows anything... Just continued runaround.. My next step will be contacting media,, I have submitted (3) BBB complaints..

Richard of Copperas Cove, TX Verified Reviewer

Original review: Aug. 31, 2021

I like the way I get notifications by text. Let me know when my grab deposit goes through. I figured out the dates and times just by checking in by every now and then. I know when your direct deposit goes in on the date on Friday you will get it right at oh usually Wednesday about 3 in the afternoon but if your pay date falls on a weekend and you will get it the additional days depending on what Day falls on Sunday you can get it 2 days earlier that's added to the four that sometimes six days in advance. I've noticed that the times have changed for the direct deposit. It used to be late at night and now it's in the afternoon right after 3 p.m. that is Central Time I'm in Texas. I wish the phone automated system would give the address and phone # for each transaction with easier understanding voice.

Rudolph of Cookson, OK Verified Reviewer

Original review: Aug. 24, 2021

My wife and I for years have used Walmart prepaid cards for our purchases loading money as well as my pay check. Upon waiting for my 2018 tax which just got here, Walmart decided to block my card for fraud. The IRS issues this Walmart so I have had to jump, run and get extremely frustrated. I contacted an attorney today and we will resolve plus some thanks Walmart for gaveling the worst prepaid cc system know……

Amy of Streator, IL Verified Reviewer

Original review: Aug. 18, 2021

Wish I could give it 0 stars but it made me give it 1. I have had the card for 2 years. Thought it was great till the other day. I had a charge. I filed a dispute on July 12 then on August 14 my account got hacked and they did a ETF for 500 dollars. Had to file another dispute. They blocked my account without issuing me a new card. The rest of my money that they didn't take is now tied up. I can't get to it. They told me the dispute can take 10-12 business days or up to 45 days. My info is still wrong. Has the hackers email and phone no. I have called customer service a number of time. I am so frustrated and upset because they have my money and is telling me I have to wait for the dispute to be decided then they tell me I lost my 75 dollars in cash back due to my card being deactivate. I will never use this bank again!!!! Be very careful when selecting this card!!!!